Returns & Refunds

Chained Dolls wants you to be 100% satisfied with your order. If you’re not, you’re welcome to return it to us within 15 days of receiving your order for a refund. The item(s) must be returned in the same manner and condition they were received, this includes the packaging. Any item not in its original condition (damaged or missing parts for reasons not due to our error) will receive a partial refund only.

Only regular priced items may be refunded. We do not offer refunds on items purchased while on sale/clearance. You will be responsible for the shipping costs when returning your item(s). Shipping costs are non-refundable.

All refunds will be processed as soon as the returned item is received and inspected. The refund will include the purchase price only. Shipping charges will not be refunded.